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The following is the admin experience of i nitiating the remote help or remote assistance from devices node similar to TeamViewer’s remote assistance options (I think). #REMOTE ASSISTANT FIREWALL WINDOWS 10#The admin can initiate remote assistance from Intune MEM Admin center portal, and the end-user can initiate the request for remote assistance using the security code from the new remote help Windows app.ĭownload the Remote Help Client for Windows 11 or Windows 10 devices from Įnd User Experience of Remote Help Solution from MEM Intune – Pic Credit to Microsoft There are two types of solutions provided by the Remote Help solution. Tier 3 could have the permissions required to elevate using their alternate local administrator credentials on the end user’s device.ģ Tier Helpdesk Support RBAC options with Remote Help – Pic Credit to Microsoft End User Experience of Remote Help Solution from MEM Intune. ![]() #REMOTE ASSISTANT FIREWALL FULL#Tier 2 support can have full control permissions.Tier 1 Support will have View-only permissions.You will have options to create custom RBAC roles for remote help solutions. There are three tiers of permissions that Microsoft designed as out of the box. I like the granularity of the RBAC controls that you will have in place with the new remote help tool in Intune MEM admin center portal. Offer Remote Assistance – Enabled the “new remote assistance session” option in the devices menu.ģ Tier Helpdesk Support RBAC options with Remote Help.View Screen – Allows the helpdesk admin to start a screen sharing session.The helpdesk admin can enter the credentials as well. Elevation – Allows helper to interact with the UAC prompt on end-user’s device.Take Full Control of User’s Device – Allows the helper (admin or hepdesk user) to control the end-user’s device. ![]() I think some of these are the minimum permissions required (like “Offer Remote Assistance permission” + one of the other permission) for helpdesk operators to perform remote help. The following list of permissions is mainly required for the admins who will take the remote control of end users’ devices. #REMOTE ASSISTANT FIREWALL UPDATE#
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